Account Manager (Farmer)
Köln,
Germany
WHAT WE ARE LOOKING FOR
Your profile
You are someone who knows how to maintain and expand existing customer relationships. As an Account Manager (m/f/d), you are the central point of contact for our existing customers, ensuring that they receive partner-orientated support and developing new business opportunities within the existing customer portfolio.
Your goal is to strengthen long-term partnerships and create the greatest possible added value through your commitment to our IT security solutions. You understand how to respond to customer needs and position our solutions accordingly.
Customer support & customer loyalty
You are responsible for the comprehensive support of your existing customers, ensuring that they are satisfied and maintaining regular contact to understand and address their needs. In doing so, you ensure that the quality of our products and services is always guaranteed.
Up- and Cross-Selling
You identify potential among your customers and actively offer additional products and services in order to increase added value for the customer and expand long-term partnerships.
Long-term relationship development
You build close relationships with your customers, support them as a trustworthy contact and ensure that they can rely on our IT security solutions.
Customer advice & solution development
You understand the specific challenges of your customers and work closely with the internal team to develop customized solutions that meet their requirements.
Ensure customer satisfaction
You ensure a high level of customer satisfaction by handling their concerns quickly and effectively and proactively solving potential problems.
Your tasks
Your talents
Customer focus
You have a keen sense of your customers' needs and do everything you can to provide them with the best possible service and secure long-term partnerships.
Strong communication skills
You know how to build and maintain relationships. You communicate openly, clearly and at eye level with your customers and understand how to gain and strengthen trust.
Empathy & problem-solving skills
You understand the challenges your customers face, work on their individual requirements in a solution-oriented manner and ensure that they are completely satisfied. You recognize opportunities to offer additional products or services that support your customers' success and manage to further expand existing partnerships.
Interest in IT & IT security
Experience or a strong interest in IT and IT security topics will help you to better understand your customers' challenges and position our solutions in a targeted manner.
Personal responsibility & reliability
You work independently and ensure that the needs of your customers are always in focus.
Negotiation skills
You know how to reconcile the interests of the company and the customer and are able to conduct target-oriented negotiations.
WHAT WE OFFER
11 good reasons for Possehl Secure
We offer you many benefits that ensure exciting everyday working life, pleasant cooperation and your personal well-being.
Unleash your potential in a flexible environment
With us, you can expect flat hierarchies, short decision-making processes and a flexible approach that leaves room for your ideas and involvement.
Performance is rewarded
We offer above-average payment that rewards your work appropriately.
Work-life balance is important to us
Enjoy flexible working hours and the opportunity to work from home. We also actively support you during your parental leave.
Personal development
We invest in your career! Benefit from an individual training program and receive certifications to continuously expand your expertise.
Modern workplace
Work with the equipment of your choice: MacBook or Windows notebook and an iPhone are available to you, also for private use.
Time for relaxation
With 30 vacation days and additional days (Christmas Eve/New Year's Eve and Rosenmontag) as well as paid extra leave for special occasions, you have the opportunity to recharge your batteries.
Catering
Look forward to free hot and cold drinks, a fresh fruit basket and an addition to your lunch from our caterer.
Redesign your journey to work
Benefit from our company bike leasing offer.
For a carefree future
We take care of your financial security with a company pension scheme and capital-forming benefits.
Community and team spirit
As part of our team, you can look forward to annual employee events.
Fitness promotion
To promote your physical fitness, we support you with a sponsored membership at Urban Sports.
Do we fit?
Then we look forward to getting to know you. Apply now and shape your future with us!
If you think you have what it takes for this position, but don't fulfill all the points in the job description, we would still like to invite you to send us your documents and find out together whether you could be a good fit for us.